About Our Company.

OUR STAFF

The Front Line Team:

Commercial Services Group (CSG) has six teams working in a collaborative effort to serve the needs of our clients. The Front Line Team is composed of Collections, Sales, Client Services, Accounting, Legal and Information Technology.

Collections Team:

Our collectors have an average tenure of 10 years with CSG alone. We understand the importance of being professionally persistent in resolving accounts. With our experience in diverse commercial portfolios, we are thoroughly prepared to collect your accounts.

Sales Team:

Our sales staff works directly with each of our clients from the onset of the relationship to develop a complete and unique plan to liquidate and resolve all collection accounts.

Client Services Team:

It is what differentiates us from our competitors. Client Services consistently implements strategies specific to each requirement for administration and collection of assigned accounts. We are devoted to exceeding expectations and achieving success.

Accounting Team:

We understand that prompt turnaround is crucial to the cash flow management of your business. Our accounting team can remit to your specific requirements: dates, delivery, security, and reporting.

Legal Team:

Our in-house team of attorneys and paralegals make us unique in the industry, few agencies possess this robust resource. The legal team is available to our collections staff and clients at anytime for consultation and resolution.

Information Technology:

The Information Technology team consists of an extremely talented group of professionals well versed in our daily operations. Our team has originated and developed over 150 applications specified to our customer’s needs.

OUR TECHNOLOGY

The CSG IT staff has integrated the very best industry software with our own proprietary programs, providing our customers with the most accurate and readily available account information. The IT staff adheres to the most stringent utilization and security protocols in the industry. These security and performance standards demonstrate our commitment to serving the best interests of our customer.

Collection-Master by CLS

The use of Collection Master allows us to provide the most in-depth and accurate reporting as well as provide faster service to our clients. Score based priorities allow our collectors to use FICO, TransUnion and internal designated parameters to determine the collectibility of your individual accounts. The advanced directory queries and third-party interface enhancements provide us with the tools needed to give you the information you need. CLS allows us to provide you with concise remittance information as well as customized status reports to fit your needs.

EDI (Electronic Data Interchange)

CSG has EDI (Electronic Data Interchange) capability. EDI is for our clients whose standards require such technology. The most common EDI function is receiving or forwarding claims. Advanced EDI interfaces allow the transfer of paperless file activity as well as financial information.

Skip Tracing

Skip tracing is a critical component of the collection process. CSG devotes considerable resources to maintaining automated online tools to train personnel. CSG will perform skip tracing on all accounts regardless of balance at no additional charge.

Scoring

CSG uses a Trans Union (CPE) scoring model to evaluate and rate the recovery and revenue potential of a file. The score can stand alone or be used in combination with additional information provided by the client. This score accounts for certain criteria such as, financial position, employment status, credit rating, bankruptcies and mortgages when it is calculated.

OUR CULTURE

Commercial Services Group, Inc. ("CSG") was founded in 1983 as a nationwide commercial collections agency. Today, CSG continues its dedicated service to our customers with consistent, efficient and ethical collection services delivered on a cost effective basis. CSG’s results are proven by our many long standing client relationships with demonstrated and measurable performance records. Our clients include several Fortune 500 companies, banks, insurance agencies, manufacturers, and several small businesses across the country.

Credentials & Associations

Commercial Services Group is a proud member of the following industry and trade associations.

American Collection Association (ACA)

ACA International members are focused on ethical practices and take the expectations of creditor clients and the public seriously. We take part in continuing education and utilize their resources to enhance our knowledge of the industry. CSG has been a member for over 25 years.

Better Business Bureau (BBB)

CSG is an accredited member and has been for the last two years. We have always maintained the highest rating with the Better Business Bureau.

Trade Associations

CSG is affiliated with several professional trade associations and exhibits at trade shows to promote partnerships with several industries and its members.

OUR SECURITY

Physical Security

  • Door Controllers: This section validates that all doors are secured (locked) and can only be opened with assigned access criteria (badges).
  • Security Cameras/Video Recording System
  • Server Room Control Log (physical keys)
  • Alarm Systems
  • Visitor Logs
  • Personnel Badges

Digital Security

  • Email Encryption
  • Cisco ASA
  • SSL Certificates on external facing web applications
  • In depth access policies for internal software

PCI Level 3 Compliant

We protect against payment card fraud and comply with the latest requirements set by the Payment Card Industry (PCI) standards.

Confidentiality

Preventing sensitive information from getting to the wrong individuals.

Integrity

Ensure consistency, accuracy, and trustworthiness of data over the entire life cycle. Steps are taken to ensure that your data is not altered or manipulated.

Availability

Through management of hardware we are able to prevent bottlenecks and keep current, preventing against denial-of-service (DoS) attacks.