CSG has been assisting clients in recovering payments and receivables since 1983. Our success is measured by our continued growth. Collecting money is not normally a core competency for most companies, but at CSG it’s what we do best. Our average collector has been with us for 10 years and has over 15 years of collections experience. Unlike other agencies, we have low employment turnover. This means that our collectors become very familiar with our clients and their files, which in turn, helps build better relationships and increase the rate of success. Our goal is to secure immediate payment in full of the entire balance due. However, as this is not always feasible, we will work with our clients and their customers to develop reasonable repayment solutions.
All settlement offers are communicated to our clients upon receipt and require client approval prior to CSG accepting. Some clients elect to give us pre-approved settlement guidelines and authority.
We will negotiate a payment plan with client authorization. In the event the customer defaults on the payment plan, no further payment plans are offered without client approval. We can memorialize these payment plans in a promissory note.
The first step in handling any disputed account is to identify the nature of the dispute. If it appears that the entire balance may legitimately be in question, CSG will advise the client of the nature of the dispute and will then review the account for collection alternatives.
Our professional approach to the management of your accounts will be tailored to maximize recoveries.
Steps taken on your behalf:
As accounts age it is often more efficient to allow CSG and its staff to represent your company to maximize payments.
Steps taken on your behalf:
When all attempts to resolve an account have been exhausted and litigation becomes the only alternative, CSG will do everything possible to assist you with compiling the necessary documentation. CSG reviews accounts on an individual basis to determine the point at which litigation becomes a viable option. Our network of attorneys throughout the United States possess the collection law experience necessary to reduce the account to judgment.
When an account is forwarded to an attorney, CSG provides counsel with all available and relevant account information including: credit reports, amount and location of real estate and assets owned by the debtor, and any information regarding liens, judgments and suits against the debtor. The attorney's initial efforts will include telephone and letter demands attempting to resolve the account without suit. Should these attempts be unsuccessful, we will guide you in the decision making process in determining whether to pursue legal action against suit worthy accounts. CSG then focuses its efforts on obtaining judgment and executing (collecting) on those judgments.
Clients have the option to submit accounts for collection via secure and confidential email in CSV or XLS formats or through our website.
Our processes are automated to ensure that all accounts are worked and audited on a regular basis.
CSG's proprietary software systems will continually complete automatic searches on your accounts.
The placement of new accounts triggers an automated search that will identify the existence of the following:
By delegating research to a specialized team, our collectors have more time to apply their expertise to expedite account resolution.
In conjunction with our manual calls, automated calls are used to further penetrate the number of contacts per customer. The dialer is also used for special campaigns designed to fit our client's specific needs.
Our goal is to facilitate a seamless account placement process. CSG has the capability of accepting placements in any of the following ways:
We can also create custom placement processes to suit your needs.
In the first 24 hours of your accounts being placed with CSG:
On-going efforts through the collection cycles:
Clients can expect: